Refund and Return Policy

Thank you for shopping at GAFAVE. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have [Number] days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must also provide the receipt or proof of purchase.

Please note that certain items are not eligible for return, including:

  • Digital programs (workbooks, roadmaps, licenses) once they have been accessed or downloaded.
  • Custom-made or personalized items (GFV Suits) unless they are defective.
  • Items marked as non-returnable.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [Number] days, depending on your card issuer’s policies.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Email Address] and send your item to: [Your Return Address].

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Apparel (GFV Suits and Muay Thai Gear) Specific Conditions

  • GFV Custom Suits: Due to the bespoke nature of GFV custom suits, returns are only accepted for manufacturing defects or errors in the custom measurements. Alterations may be offered to ensure a perfect fit.
  • Muay Thai Shorts/Gear: Returns are accepted for unworn and unused Muay Thai shorts and gear within the specified return period. Items must have all original tags attached.

6. Training & Coaching Programs

Refunds for training and coaching programs are subject to the following conditions:

  • Full refunds are available if requested within [Number] days of purchase, provided that no more than [Percentage]% of the program has been completed.
  • Partial refunds may be considered on a case-by-case basis for requests made after the initial [Number]-day period, depending on the extent of program completion.

7. Digital Programs (Workbooks, Roadmaps, Licenses)

Due to the nature of digital products, refunds are generally not offered once the program has been accessed or downloaded. However, if you experience technical difficulties or are unsatisfied with the program content, please contact us, and we will do our best to assist you.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with details and photos of the damage. We will arrange for a replacement or refund as appropriate.

9. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at [Your Contact Email Address] to request a return authorization.
  2. Pack the item securely in its original packaging, if possible.
  3. Include the receipt or proof of purchase.
  4. Ship the item to: [Your Return Address].

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address].